Privacy Policy
Last updated: [January 1, 2026]
Open Palm Osteo respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Open Palm Osteo collects, uses, stores, and protects information when you visit our website, contact us, or book an appointment.
Open Palm Osteo is located in Mississauga, Ontario, Canada.
Contact Information:
Open Palm Osteo
Richard Chang
961 Queensbridge Dr
Mississauga, ON L5C 3M8
Canada
Phone: 647-524-3635
Email: rchang@openpalmosteo.com
Information We Collect
We may collect personal information when you contact us, book an appointment, or use our website.
This information may include:
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Your name
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Your phone number
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Your email address
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Your message or inquiry
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Appointment details
Information you choose to provide through forms or email
Basic website usage information, such as pages visited, browser type, device type, and general location data. If you book an appointment or communicate with us about treatment, we may collect personal health information related to your care.
How We Use Your Information
We use your information to:
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Respond to your questions
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Schedule and manage appointments
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Provide osteopathic manual therapy services
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Communicate with you about your appointment or care
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Maintain accurate records
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Improve our website and services
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Meet legal, regulatory, and professional obligations
We only collect the information needed for these purposes.
Appointment Booking
Open Palm Osteo may use a third-party booking system to help manage appointments. If you book online, you may be redirected to or interact with
Noterro: https://openpalmosteo.noterro.com/
Information entered into the booking system may be collected and handled by Noterro according to its own privacy practices. Please review Noterro’s privacy policy before submitting information through their platform.
Contact Forms and Email
When you submit a contact form or send an email, we collect the information you provide so we may respond to your inquiry.
Please avoid sending sensitive health information through a website contact form or regular email unless necessary. Email and online forms may not be fully secure.
Personal Health Information
If you receive services from Open Palm Osteo, some information collected may be considered personal health information. Personal health information may include details about your health history, symptoms, treatment, appointments, and care.
In Ontario, personal health information is protected under the Personal Health Information Protection Act, 2004, also known as PHIPA. PHIPA sets rules for the collection, use, and disclosure of personal health information in Ontario.
Consent
By using this website, contacting Open Palm Osteo, or booking an appointment, you consent to the collection and use of your information as described in this Privacy Policy.
You may withdraw consent where allowed by law. Some information may still need to be kept for legal, health care, or recordkeeping reasons.
How We Share Information
Open Palm Osteo does not sell your personal information.
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We may share information only when needed, including:
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With service providers who help operate the website or booking system
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When required by law
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To protect the safety, rights, or property of a person
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With your consent
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As needed to provide care or manage appointments
Any service provider used by Open Palm Osteo should handle information responsibly and only for the purpose of providing the service.
Website Analytics and Cookies
The website may use cookies or similar tools to understand how visitors use the site. Cookies are small files stored on your device. They help improve website performance and user experience.
Website analytics may collect information such as:
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Pages visited
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Time spent on the website
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Device type
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Browser type
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General location
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Referral source
You may adjust your browser settings to block or delete cookies.
How We Protect Information
Open Palm Osteo takes reasonable steps to protect personal information from loss, theft, unauthorized access, disclosure, copying, misuse, or modification.
These steps may include secure systems, limited access to records, password protection, and trusted service providers.
No website, email system, or online platform is completely secure. Please use care when sending information online.
How Long We Keep Information
Open Palm Osteo keeps personal information only as long as needed for the purpose it was collected, or as required by law, professional standards, insurance requirements, or recordkeeping obligations.
When information is no longer needed, it will be securely deleted, destroyed, or anonymized.
Accessing or Correcting Your Information
You may contact Open Palm Osteo to request access to your personal information or to ask for corrections.
Under Canadian privacy guidance, individuals generally have the right to access personal information held by an organization, subject to legal limits. PIPEDA guidance states that organizations generally respond to access requests within 30 days.
To make a request, contact:
Richard Chang
Email: rchang@openpalmosteo.com
Phone: 647-524-3635
Privacy Questions or Concerns
If you have questions about this Privacy Policy or how your information is handled, please contact:
Open Palm Osteo
Richard Chang
961 Queensbridge Dr
Mississauga, ON L5C 3M8
Canada
If your concern relates to personal health information, you may also contact the Information and Privacy Commissioner of Ontario. The IPC oversees Ontario’s health privacy rules.
Changes to This Privacy Policy
Open Palm Osteo may update this Privacy Policy from time to time.
Any updates will be posted on this page with a new “Last updated” date.
Website Visitors Outside Canada
Open Palm Osteo is located in Ontario, Canada. If you access this website from outside Canada, your information may be processed in Canada or through service providers located in other jurisdictions.
By using this website, you understand that your information may be handled according to Canadian privacy laws and the practices described in this Privacy Policy.